Refunds do not apply to the following goods: digital goods (ebooks and audiobooks). These are instant downloads.
Please choose carefully. Refunds are only given if you buy a duplicate item within 48 hours of the first purchase—in which case the duplicate item will be refunded.
Refunds for physical goods: there is no return for change of mind. Returns are only given for faulty items if you contact us within 7 days of receiving the defective item (according to the tracking).
For refund queries, please email email@example.com within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, along with photographs of faulty item. If item is faulty, we refund or resend your goods - your choice. We want you to be happy!